Cell C fibre / Payed not activating account.

We had Delay payment on Fibre account . So we payed Via online banking on the app . Placed my Email for proof of payment (not received) so we took a photo of the payment with cell c account visible and amount payed with my fibre account no. Now Cell c refuse to activate my account because its not a PDF doc referred . They refuse to payback my money that was payed because I m the one loosing now not them.

They keep sending same mail over and over . They only called me 48 hours later to say they will not activate my account in till they received the money. I agree with most reviews the are *****'s and refuse for the customer to be first.