Cell C Fibre - Over Charged Twice

My name is Zikhona Zide, I'm not sure how ethical this is. I have a fibre contract with Cell C, last year November i moved from one City to another and when i tried to connect my wifi and when i called Cell C for help, they charged me a significant amount of money for move order, installation and on top of that a cancelation fee. This is now December 2023 (6 Months ago).

Now during June Month, 2024. I move to my permanent place because in December i stayed in a temporary place while looking. Again, within a space of 6 Months - i get charged again Move order fee, Cancelation fee and installation fee.

I've had multiple contracts with Cell C for almost 10 years now (i.e. phone, laptop)and i get charged all these fees, significant amounts - where does customer loyalty exceptions and considerations fit it? I am an existing customer, why charging me so many fees.

Big question i have, is this ethical to charge a customer in two occasions, move order cancelation fee and installation fee within a space of 6 month? None of your consultants has been to place, even thi installation - you get instructed over the phone, very frustrating process.