BH
Brendan H

1 reviews | Active since Feb 2022

08 Feb 2022, 17:00

Cell C fibre not restored after 6 full days

What an absolute shocking display of incompetency! I logged an issue with my fibre on Wednesday 2nd February. They assured me the connection is usually restored in 24-48 hours. As of writing this I have been waiting for 144 hours!!!!

I have called the call center countless times and have been on the line with them for well over 3 hours to get this sorted! I am always the one following up with them and only ONCE was I called back!

I asked to speak to a manager who I was promised would call me today. Good thing I wasn't holding my breathe because I am yet to hear from said-manager. Apparently its a real person named Jabulani but I can't confirm this as I am still waiting for my promised phone call.

Good job Cell C, you've really gone above and beyond to help me rectify my problem.

This is apparently what R1000+ a month gets you...

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Replies (1)
Cell C
Cell C's reply08 Feb 2022, 17:51
Official
Hi Brendan

Kindly note that this matter has been escalated for further assistance. Apologies for the service you have been experiencing.

^PN