1 reviews | Active since Feb 2022
Cell C fibre not restored after 6 full days
What an absolute shocking display of incompetency! I logged an issue with my fibre on Wednesday 2nd February. They assured me the connection is usually restored in 24-48 hours. As of writing this I have been waiting for 144 hours!!!!
I have called the call center countless times and have been on the line with them for well over 3 hours to get this sorted! I am always the one following up with them and only ONCE was I called back!
I asked to speak to a manager who I was promised would call me today. Good thing I wasn't holding my breathe because I am yet to hear from said-manager. Apparently its a real person named Jabulani but I can't confirm this as I am still waiting for my promised phone call.
Good job Cell C, you've really gone above and beyond to help me rectify my problem.
This is apparently what R1000+ a month gets you...
Kindly note that this matter has been escalated for further assistance. Apologies for the service you have been experiencing.
^PN
Kindly note that this matter has been escalated for further assistance. Apologies for the service you have been experiencing.
^PN
