CJ
Charles J
1 reviews | Active since Jul 2013
18 Nov 2020, 13:14
Cell C Fibre not acknowledging my support request
On the 3rd of November I sent an email to *** complaining about my dropped connections. They autoresponded with ticket CF164379.
By the 10th of November I haven't heard a word from them and sent another mail requesting an update.
Today is the 18th and they haven't responded to my query at all. In these difficult times that I need to work from home I cannot afford an unstable connection.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
18 Nov 2020, 14:50Good day Charles
Thank you for contacting Cell C.
Our team will make contact with you to provide assistance.
Regards
^MP
Thank you for contacting Cell C.
Our team will make contact with you to provide assistance.
Regards
^MP
Cell C's reply18 Nov 2020, 14:50
Official
Good day Charles
Thank you for contacting Cell C.
Our team will make contact with you to provide assistance.
Regards
^MP
Thank you for contacting Cell C.
Our team will make contact with you to provide assistance.
Regards
^MP
CJ
Charles J's updateReviewer Update
20 Nov 2020, 10:18No one has phoned me yet. This is unacceptable client service. What is your notice period so I can cancel my line? Thanks
CJ
Charles J's update20 Nov 2020, 10:18
Reviewer Update
No one has phoned me yet. This is unacceptable client service. What is your notice period so I can cancel my line? Thanks