1 reviews | Active since Jul 2017
Cell C Fibre - No Service Delivery & Takes your money!!!
When moving into a new house I needed to get fibre connected, especially as I work from home and depend on connectivity. I made the mistake of taking up a contract with Cell C Fibre and have regretted the decision since ever since. From the initial installation issues, delays, damages to the lines installed, to the billing and to the connectivity and speed. Cell C Fibre is utterly useless and do not value their customers. I lodged my initial queries in February 2019 for poor and interrupted connectivity which results in my having to restart the modem daily just to get the connection working. Following months of going back and forth with Cell C Fibre on poor connectivity, I then picked up that they were duplicating my debit order!!! I signed a contract for R907-00 a month and was being billed up to R2712! I took this up with their "sales" department, I took this up with their accounts department and only after threatening legal action was I informed that someone had created a second profile and that Cell C accounts department would investigate and confirm the amount due to be refunded to me. That was in June. That still has not happened. Months of exorbitant costs for bad connectivity and even worse service. They now will not admit to their error, their statements show nothing of the monies owed to me and not one person in any of these departments has assisted with sorting out my refund. I tried cancelling my service to move over to a new service provider as there is clearly something wrong with my connectivity or their modem, only to be informed that I would have to pay the cancellation fees due to leaving my contract sooner. What happens when a customer has been ****** with double charges, has to suffer inadequate support and cannot actually fully deliver on the service you are paying for? For me, there is nothing I can as they will surely never return months of duplicate charges if I am not longer a "customer" of Cell C Fibre. If you are looking for a fibre service provider, I strongly suggest you do not consider Cell C Fibre.
Thank you for reaching out to us.
One of our Fibre Support Consultants will contact you.
^MM
Thank you for reaching out to us.
One of our Fibre Support Consultants will contact you.
^MM
Well it has been an interesting process of response from Cell C. Following my complaint on HelloPeter, I was contacted within 24 hours from your Social Media team. Wow! Put up a complaint and suddenly their team cares!!!
The lady who tried to assist, did not really understand my query and the call was ended without any resolution as she needed to investigate further. The amount I was given as a refund amount doesn't even cover two of the months I was double debited. I was then informed by way of email that she could not get hold of me which was not the case as I had received no further calls. I provided a land line number as an alternative and was not contacted again. I sent a follow up email today, only to receive a response that their server had rejected my email as a "senders email is denied". So the call center cannot assist, the sales staff cannot assist, the accounts department cannot assist and neither can the social media center?
Not only has my refund concern not been resolved, but the monies have not been refunded to me, my internet and modem are still problematic...and best yet I cannot cancel the services due to your exorbitant cancellation fee for a service you are struggling to provide me with.
How does a customer sort this out Cell C Fibre? Should I simply just let you have my money you took from me without authorization? Should I just deal with sub standard devices and poor connectivity for the remainder of my contract that I cannot cancel nor return?
Well it has been an interesting process of response from Cell C. Following my complaint on HelloPeter, I was contacted within 24 hours from your Social Media team. Wow! Put up a complaint and suddenly their team cares!!!
The lady who tried to assist, did not really understand my query and the call was ended without any resolution as she needed to investigate further. The amount I was given as a refund amount doesn't even cover two of the months I was double debited. I was then informed by way of email that she could not get hold of me which was not the case as I had received no further calls. I provided a land line number as an alternative and was not contacted again. I sent a follow up email today, only to receive a response that their server had rejected my email as a "senders email is denied". So the call center cannot assist, the sales staff cannot assist, the accounts department cannot assist and neither can the social media center?
Not only has my refund concern not been resolved, but the monies have not been refunded to me, my internet and modem are still problematic...and best yet I cannot cancel the services due to your exorbitant cancellation fee for a service you are struggling to provide me with.
How does a customer sort this out Cell C Fibre? Should I simply just let you have my money you took from me without authorization? Should I just deal with sub standard devices and poor connectivity for the remainder of my contract that I cannot cancel nor return?