Cell C Fibre no service at all

We installed cell c fibre at our home early 2018 and told the cell c consultant that we might locate to another house within the year. We were told that we can connect another fibre line at the new house if they provide fibre in that area and no fee will be charged if we do so. However, we eventualy moved in November 2018 and emailed cell c to disconnect the current fibre and connect/install it at our new address. We were told that the area we are moving to does not have fibre yet. I was charged R2800 fee for the disconnection which I had a huge problem with. I phoned, emailed, phoned their departments to try and resolve the problem cause it is not my fault that I was misinformed. In fact, we were 4 adults in the house when the cell c consultant told us that we will not pay when we move, now cell c make the problem ours. I was eventually helped in January 2019 and was told the only resolution is to connect cell c fibre again at our old house. Well, I agreed even thoughI wont be using the fibre there. I asked on the form for a consultant to call me back cause I was not sure which block to tick on page 2 and 3. No one called. I emailed thrise, no one called. I emailed twice, no one called. I went to the cell c branch for assistance... Hopeless case. They told me they dont know anything about fibre and that the fibre dept should sort out their own quiries, lol. I went to cell c store again this morning and spoke to Zimbili Zikhali. She want to log a case for investigation but I told her an investigation was already done and i was told the resolution was to connect fibre again which I did, but are still waiting on them to connect it. In the meanwhile are they debiting my acvount with the R2800 which I return all the time cause we agreed to connect fibre again. Today i was told it will take up to 4 weeks??? I am logging a complaint at the ombudsman soon if i dont get results today. I have all the contact details of them and they assist quickly, but cell c, i am giving you a chance here. Call me on ********** 839 to reconnect cause i cant sit and wait all day for your support guys to come out. Thank you

We installed cell c fibre at our home early 2018 and told the cell c consultant that we might locate to another house within the year. We were told that we can connect another fibre line at the new house if they provide fibre in that area and no fee will be charged if we do so. However, we eventualy moved in November 2018 and emailed cell c to disconnect the current fibre and connect/install it at our new address. We were told that the area we are moving to does not have fibre yet. I was charged R2800 fee for the disconnection which I had a huge problem with. I phoned, emailed, phoned their departments to try and resolve the problem cause it is not my fault that I was misinformed. In fact, we were 4 adults in the house when the cell c consultant told us that we will not pay when we move, now cell c make the problem ours. I was eventually helped in January 2019 and was told the only resolution is to connect cell c fibre again at our old house. Well, I agreed even thoughI wont be using the fibre there. I asked on the form for a consultant to call me back cause I was not sure which block to tick on page 2 and 3. No one called. I emailed thrise, no one called. I emailed twice, no one called. I went to the cell c branch for assistance... Hopeless case. They told me they dont know anything about fibre and that the fibre dept should sort out their own quiries, lol. I went to cell c store again this morning and spoke to Zimbili Zikhali. She want to log a case for investigation but I told her an investigation was already done and i was told the resolution was to connect fibre again which I did, but are still waiting on them to connect it. In the meanwhile are they debiting my acvount with the R2800 which I return all the time cause we agreed to connect fibre again. Today i was told it will take up to 4 weeks??? I am logging a complaint at the ombudsman soon if i dont get results today. I have all the contact details of them and they assist quickly, but cell c, i am giving you a chance here. Call me on ********** 839 to reconnect cause i cant sit and wait all day for your support guys to come out. Thank you