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nadia van der nest

1 reviews | Active since Oct 2011

31 Jul 2018, 11:17

Cell C-Fibre - No Feedback after payment

Ordered Cell C-Fibre in June 2018 - till date no feedback received, was informed will take 4-6 weeks for installation - 2days before 6 weeks mark still no feedback. Fibre Support telephone number i need to hold more than 25 minutes (No Answer). Andile Mackenzie (Sales agent) was very helpful and phoned me back in order to get the sale and make my payment. Now - no feedback from anyone in Cell C not even sales agent.

0
Replies (7)
Cell C
Cell C's reply31 Jul 2018, 12:00
Official

Thank you for bringing this matter to our attention. Apologies for the inconvenience caused.

We have requested one of our team members to follow up on this matter and assist. Do expect communication.

Regards

Cell C | DA

Cell C
Cell C's reply31 Jul 2018, 14:27
Official

Maropeng is liaising with our Fiber department with regards to you order. Feedback will be provided as soon as possible.

Regards

Cell C | DA

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nadia van der nest's update01 Aug 2018, 09:23
Reviewer Update
Thank you for the feedback and response. Still highly disappointed, I've been requesting feedback for the last 4 weeks regarding my fibre order. I've asked is there any confirmation that i get to confirm the order i placed? - The Answer was No. Now after escalating this, i receive feedback confirming my application was approved and sent to open serve and i need to wait another 4- 6 weeks!!!!! I have purchased the fibre on 20 June 2018, i've waited the 6 weeks. Please provide feedback what the next steps will be - as i am not willing to wait 12 weeks for fibre to be installed this is against your Terms and Conditions which states 7 workings days or 4-6 weeks.
Cell C
Cell C's reply01 Aug 2018, 10:09
Official

Good morning Nadia

Do not despair, feedback will be provided.

Regards

Cell C | PN

nvdn
nadia van der nest's update01 Aug 2018, 15:14
Reviewer Update
Please provide me with contact details who i can contact regading the progress of my installation. 084 145 cannot give me an answer ********** cannot give me an answer. No one is phoning me back on the progress.
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nadia van der nest's update03 Aug 2018, 11:55
Reviewer Update
This has been 4 days since i logged this complaint, i still dont have any feedback i still need to contact cell c support for answers and the response is will phone you back and nothing happens. We are going for 7 weeks now and i still dont know where my order is, i need to confirm my address several times i need to confirm my contact details several times. Awaiting your constructive feedback on this matter. Thank you
Cell C
Cell C's reply03 Aug 2018, 12:36
Official

Please note, Maropeng will provide you with feedback.

Regards

Cell C | PN