Cell c fibre no assistance

Hi Team Cell C

I just kindly want to inform u that your cell c fibre department is really *********** in relocating my fibre. I have been contacted 5 times to inform u of my new address. I was informed that I stay in a complex, that is false information. I have 3 fibre wall boxes in front of my house with live fibre. I relocated 2 streets from my previous address. If needed please check on Google maps and u will see its a house and not a complex.Please note scope of work to install at new premises. Trench 15m from wall box in to my house. Float 20m of drop fibre. Mount ONT on Wall. Splice 2 fibres. Activate Router. How difficult is that? Do I need to wait another 3 weeks? Please advise if u need any other information as I would assist u anyway I can as I'm still paying my account and don't have fibre. Regards your unhappy customer.