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1 reviews | Active since Aug 2016

27 Mar 2019, 10:41

Cell C Fibre Nightmare

Following my last hello Peter Post, an installation with Vumatel was arranged and completed yesterday. Reference number: CF052119. I have emailed the Cell C fibre support in order for my line and black TV access to be activated and for my router and smart black box to be delivered. I received an order confirmation from Cell C informing me that my line is active (order o ********** 159778) but when I call the customer support, I'm being told a different story. I've been told that the turnaround time is 24 to 48 hours while others tell me that if will take 4 weeks for a Cell C technician to setup my fibre and connect a router.

I don't understand this because Cell C had assured me that once Vumatel is done with the installation, I should simply provide my object number and everything will be done immediately. As stated for the past two weeks, this installation is urgent. It's for my online studies and my husband's work.

I'm extremely frustrated at this point. No sales consultant has contacted me either. When I call technical support, I'm told that my account information doesn't show any billing information. Despite a Cell C technician asking me to fill out a form, with all these details and also asking me to email him my proof of banking details.

I've never experienced this kind of service.

0
Replies (3)
Cell C
Cell C's reply27 Mar 2019, 11:11
Official
Apologies for the delay in resolution to your query.

We have escalated the matter to Fibre Support for urgent assistance.

Regards
DA
Cell C
Cell C's reply28 Mar 2019, 13:18
Official
Fibre department head confirmed that the Router and Black box was requested .  This should be received today.

Funiwe will provide feedback once confirmed.

Regards
DA


's update29 Mar 2019, 10:11
Reviewer Update
Thank you for your response. I waited for the Router and blackbox to be delivered on the 27th. The technician arrived yesterday, with only the router, and informed me that the black box was out of stock. He then told me that the box would be delivered today but when I've tried to contact him, someone else answered the call and told me that the guy who's supposed to help me is on sick leave. My black subscription has been activated but I have no box to access it from. I've really gotten to the point of frustration with this runaround that I've been given.