Cell C Fibre line affects my credit record and forces me to pay them money am not supposed to! On top of that they tell me about a claw back amount

can someone please come and save me from the horrific service that I am getting from this company! I opened a fibre line with cell c and it was for 599 p/m. Along the way I am told my account is in arrears when I ask why I am told my premiums have increased to 799, now I do not dispute that the contract says premiums may increase at any point but communication has to be sent out so I can decide whether I can afford and continue or whether I want to cancel. I send them a trail of all messages that I received from cell c to prove that none of them says anything about premium increase but they still don’t adjust my premiums and this is in Aug 2021. I ask them to send me proof that this sort of communication was sent to me but they still don’t help me. In October I request for a cancellation because no one was following up with me and no one wanted to help instead they continued to bill me on 799 while I continued to pay 599! At this point the bill is going up, in Nov am still not helped and no one is responding to my emails. In Dec I ask for cancellation yet again and to this date there’s no cancellation. In Jan 2022 I discover that this has actually affected my credit record as the arrears are now on my credit record, I go crazy and I request for cancellation , at this point am giving up and i pay cell c for all the charges so I can clear my name. I paid 3400 in total which only God knows what it’s for really now am really hoping to get a cancellation with immediate effect , a paid up letter and an update on the ITC! Today I get a call they can cancel with immediate effect but I will be liable for a claw amount! Apparently that’s a 24 months whatever! All I know is that I have a month to month contract. My question is how much should I pay cell c really???? After being ****** by paying premiums that I did not subject myself to now it’s a claw back! Social media is my last resort! All I ask is out, I am not paying anymore money to cell c! This is by far the most horrible experience and service I’ve ever received!! The agent that was supposed to help me but also failed me is Thabo Madotyeni! At some point there was Magdeline Reddy who tried and said they can give me 20% off the premiums but this could not apply to old premiums meaning they were not willing to adjust! I’ve asked Thabo in Oct to ask his superiors to contact me and that never happened, today I asked for the same and all I could get is, I will ask them to contact you !