TS
Thomas S
1 reviews | Active since Oct 2012
14 Aug 2020, 22:13
Cell C Fibre lies
I phoned in mid July to have my fibre upgraded from 20/5 to 100/20. Of course nothing happened. On 4 Aug I emailed support again and received a reply. Promises were made. On 14 Aug I emailed again asking why nothing had been done, only to be told very rudely that my line HAD been upgraded. All evidence suggests otherwise, A simple speed test refutes their claim. I am still on a 20/20 line, Regardless of what the rude people at Cell C support say. And this is a month later. Clowns to left of me, jokers to the right....
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Replies (2)
Cell C's replyOfficial
15 Aug 2020, 09:29Good day Thomas
Thank you for bringing this matter to our attention. We sincerely apologies for the unpleasant experience.
We will follow up on this matter and revert to you.
^NT
Thank you for bringing this matter to our attention. We sincerely apologies for the unpleasant experience.
We will follow up on this matter and revert to you.
^NT
Cell C's reply15 Aug 2020, 09:29
Official
Good day Thomas
Thank you for bringing this matter to our attention. We sincerely apologies for the unpleasant experience.
We will follow up on this matter and revert to you.
^NT
Thank you for bringing this matter to our attention. We sincerely apologies for the unpleasant experience.
We will follow up on this matter and revert to you.
^NT
TS
Thomas S's updateReviewer Update
20 Aug 2020, 12:41This s still not resolved. I received a call on Saturday 15th , asking me to switch off the fibre box for 5 mins, and restart it. Then do another speed test. That made no difference, and still have the 20/20- speeds. CF143283 is till open apparently, I am not sure why this is so difficult.
TS
Thomas S's update20 Aug 2020, 12:41
Reviewer Update
This s still not resolved. I received a call on Saturday 15th , asking me to switch off the fibre box for 5 mins, and restart it. Then do another speed test. That made no difference, and still have the 20/20- speeds. CF143283 is till open apparently, I am not sure why this is so difficult.