Cell c Fibre issues and their internal departments not knowing what is going on in their own departments bad customer service, rude no phone ethics....

Once again another ticket yet again closed when no issues is resolved:

Good day

As per the attached email once again the ticket has been closed when it is not sorted, and nothing has been resolved. I get a phone call this morning just after 6am while still asleep from your accounts department telling me that I have an outstanding amount of R719.00 I tell her that I have made a payment of R1580.00 and that I have sent the proof of payment as well, she has said that no one has put the proof of payment to my account and that the outstanding amount was not R1580.00 but is only R719.00?

This is now becoming ridiculous, and I have now had enough of struggling with Cell C’s Bad customer service honestly please get these issues sorted!!!!! And tell your accounts people not to drop a phone in a customer’s ear while the customer is still speaking to them.

Cell c call centre people are extremely rude and have no telephone ethics.

Cell c is quick to phone looking for Money but solving issues are not as quick and their response to customer service is terrible.

Thank you

This is becoming a huge issue and Cell c has become the worst service provider ever !!!!!!!!