Cell C fibre is useless!

Cell C fibre customer service is useless.

Cell C is our internet service provider for fibre.

*** Ticket no. CF 164634

Despite phoning Cell C fibre support three times a day since Saturday 31 Oct, my fibre is still down with no solution from your side on how to fix it. Everytime I speak to Cell C I'm told the matter has been escalated but still the problem is not solved. I was only told on Tuesday, 3 Nov, that I must also check with my service provider, which is Openserve. Should this not have been told to me during my first call to Cell C? Yet, when Openserve phoned me on Thursday 5 No, I was told they are not supposed to deal with the client directly and Cell C hasn't reported any problem to them. The only reason they are aware that we have reported a fibre problem is because my husband reported it via the Openserve app. I was told on Wednesday 4 Nov by the Cell C manager, Mr. Jabulani, that a Cell C technician should be at my house on Thursday 5 Nov. No one contacted me to arrange for it and no one arrived. Thursday afternoon (5 Nov) I spoke to Cell C fibre again and was told that the manager, Ms. Nolwazi, will phone me on Friday 5 Nov. It is now 16h50 on Friday 6 Nov and I'm still waiting for Ms. Nolwazi to phone me. Friday afternoon (6 Nov) at 2pm, Mr. Jabulani (Cell C fibre Manager) phones me to tell me that the Cell C staff that dealt with my case are on leave, so he is unable to give me a progress feedback on the matter and needs to re-assign it to someone else. How is that possible!?

This is really unacceptable. Is Cell C going to reimburse me for all the mobile data I used since Saturday 31 Oct due to my fibre being down? I work from home and is thus reliant on my fibre. So for 5 days out of this month I should not be billed for my fibre as I could not utilize it.

Very recently I stated on our neighborhood watch that we are happy with Cell C fibre and that I will recommend them. Certainly not anymore, I also won't extend my contract and certainly won't recommend them.

Kind regards, Christina Seegers *** Alternative no.: ***