Cell C Fibre is non existent.
Their customer service is shocking. We have been having connectivity issues for months and I have requested to speak to a manager on several occasions with no luck. Our fibre keeps dropping and the router credentials have to be verified but the people you call can't do that and it takes 24 to 48 hours. We are working from home... that is not acceptable. I was told that the PPP connection does that but not 10 times in months. No one else in our estate is having the same issues with their ISP. Its just poor service in top of poor connectivity.
I would not recommend Cell C fibre at all. They are useless.
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Replies (1)'s updateReviewer Update
16 Nov 2021, 13:36I would also like to mention that i requested a refund months ago and nothing has been actioned. I have been charged R899 for a 20MB line since my contract started. You charge R719 for 25 MB line which is R180 less. I demand the R180x months as a client to be refunded to me. When I upgraded to a 50MB recently my cost reduces to R849
You were chanrging me more than a 50MB line when I had 20MB. That's ******* and I expect this resolved. 3 months with no reply or response is too long
You were chanrging me more than a 50MB line when I had 20MB. That's ******* and I expect this resolved. 3 months with no reply or response is too long
's update16 Nov 2021, 13:36
Reviewer Update
I would also like to mention that i requested a refund months ago and nothing has been actioned. I have been charged R899 for a 20MB line since my contract started. You charge R719 for 25 MB line which is R180 less. I demand the R180x months as a client to be refunded to me. When I upgraded to a 50MB recently my cost reduces to R849
You were chanrging me more than a 50MB line when I had 20MB. That's ******* and I expect this resolved. 3 months with no reply or response is too long
You were chanrging me more than a 50MB line when I had 20MB. That's ******* and I expect this resolved. 3 months with no reply or response is too long