Cell C Fibre is a joke at best

I have been with Cell C Fibre since August last year I purchased a 100Mbps up and 100Mbps down. The fist month or 2 was extremely good I was getting the speeds I was paying for but that was because fibre had just come out in our area and not much people had join yet. As the months went on the speeds were getting worse and worse to the point where I was receiving barely 1Mbps down and 1Mbps up. After contacting Cell C Fibre support I found out that we were on guest credentials which was the cause of the slow internet speed. After finding out I was on the guest credentials the agent attempted to help me login with my credentials, after multiple attempts to login in with no success my problem was escalated to a "team leader" to which he told me he would sort it out and gave me a number to contact him to find out what is going on with my query. After attempting to contact him on the number several time with no answer the "team leader" blocked my number so that I could no longer contact him. I have been through dozens of Cell C Fibre customer service agents all promising me that the "Team Leaders" and Supervisors will get back to me with an update it never happens.

After this bad experience with Cell C Fibre I requested a cancellation of my contract just to be told that if I wanted to cancel my contract I have to pay a R1900 cancellation fee because I have not been with Cell C Fibre for longer than 24 months so I have to pay off the installation and router fees. I am disgusted and infuriated that I have to pay not only for a service I am not receiving but I have to pay to cancel my contract. Cell C Fibre is the worst ISP I have ever been on and I will never create a contract with Cell C ever again.