AB
Ashley B

1 reviews | Active since Mar 2017

15 Sept 2018, 14:31

Cell C Fibre internet- weeks to resolve

8 days no internet. Over 20 calls, multiple mails and still no internet, no committed resolution time & no indication of the issue. Last time: 3 weeks without internet. The support is shocking with a complete lack of customer concern or understanding. They still have no resolution and not sent a technical person. I am shocked that they still have customers. I would expect compensation but if hey can’t wven keep my service running as it should or resolve basic problems I guess hat is too much to hope for. I strongly recommend you do not use Cell C for their Fibre internet connection. You will almost certainly be frustrated and not have the service promised.

0
Replies (4)
Cell C
Cell C's reply17 Sept 2018, 07:18
Official

Good morning Alan

We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C
Cell C's reply18 Sept 2018, 08:17
Official

Kindly refer to Theodorah's email as she could not get hold of your on your contact number.

Regards

Cell C | PN

AB
Ashley B's update18 Sept 2018, 14:47
Reviewer Update
I was called once while in a meeting. You will need to try harder than that and if I cannot answer leave a number to call. I look frowared to ehar how I will be compensated for the voer R4500 in data I had to spend when I had no fibre service from you for 10 days
Cell C
Cell C's reply18 Sept 2018, 15:27
Official

She will keep trying.

Regards

Cell C | PN