Cell C Fibre Incompetency Continues

I request Cell C to move my current fibre link from current address to my new address. In my email I broke it down so that any idiot could understand my request. After 2.5 weeks of waiting, My CPE is finally ordered and you can imagine my relief. On the date of installation, VUMATEL installers calls me to confirm my address, they can't find my home anywhere, guess what, Cell C gave them the wrong new install address. Cell C planned to install the same link at my old address. That does not even make sense. With all Cell C bad reviews on customer service and losing so many customers because of the C-Fibre teams lack of knowledge and customer service Cell C shows know interest to assist. I don't understand how you get an address wrong if everything is clearly stipulated in an email, an email format requested by Cell C. I spoke to a lady in the Cfibre team. Named Thando 2 days ago and she promised update and confirmation email the same day, I'm still waiting.

You will be losing another paying customer and will not recommend your product and services to anyone.

Regards Ray