1 reviews | Active since Sept 2018
Cell c Fibre. Good internet, no afterwards support
C Fibre is great. But the support thereafter is **********.
I have had a move order with cell c since December 2018.
I have, since then, had to follow up with vumatel for the line installation myself as cell c could not care if vumatel installs the line or not.
Last week Wednesday I finally managed to get vumatel to come and install the line. I have phoned cell every day at least twice a day after the vumatel installation for them to activate my line at the new address.
I am still waiting for it to be move. Furthermore I now get ignored when contacting the call center as well.
What really gets to me is that I have been paying for a service in the last few months that I could not use, and I was told that cell c could not be responsible as vumatel has a block.
What will be the excuse now since I have a vumatel installation and all that needs to be done is migrate the subscription from the old object number to the new one.
I am appauled by the service being received and the lack of customer care and attitude from cell c.
This needs to be sorted out Pronto.......
We apologize for the unsatisfactory service and inconvenience caused. This is not the norm or standard of service we want we want for our customers.
One of our consultants will contact you and assist.
Regards
Cell C | PN
We apologize for the unsatisfactory service and inconvenience caused. This is not the norm or standard of service we want we want for our customers.
One of our consultants will contact you and assist.
Regards
Cell C | PN
