Cell C Fibre from HELL!!!!

Ive been with Cell C fibre through VUMATEL for just over a year now and it has been the most horrific experience I've ever had.

I've had 2 account managers who have left the account without notifying me and have left my account in a mess. I was told I'd get 3 months free on signing up and that has proved to be not true and in my eyes a ****. My first payment went off my account and then no payment .. a few months down the line I have had to pay a lumpsum as urged by my so called account manager with the reason being that they do not have my bank details... how is that possible when my first payment went off my account... very fishy indeed.

To add to this shocking experience, this has continued for the duration of the contract up to now and I've tried calling and asking for someone to sort this mess out and no response and now I am getting calls to say I owe in excesss of R8000.... Really?? .... My line is cut and now this has impacted my kids who rely on the interest for assignments. This is the service from CELLC.

This has been the worst customer experience ive ever seen. They will say anything to get the contract them you have to hustle and work hard to just have service. . There are numerous cheaper and better service providers out there that will honour the terms of an agreement. This is unacceptable and I'm done with this mess now.

I will be approaching the consumer protection counsel in the hope that this does not happen to anyone else.

Disgusted!!!!!!!!!!!!!!!!!!!