Cell C Fibre ********** Debit Order

Cell C Fibre started **********ly debiting my account with an amount of R1,399 a month in February of 2018 despite the fact that I never opened an account with them. They continued to ***** my money until November 2021. Cell C Fibre have ****** R48,000 in total over the last three years.

On the 28th of October 2021 I reported they theft to them and they haven't refunded me despite my case being with someone in the billing department since the end of November 2021. I've also escalated my case to Muzi Mashinini the CEO's office.

In December, I opened a case of theft and ***** with the South African Police Service hoping that it would create a sense of urgency with Cell C Fibre but that hasn't helped either. They continue to drag their feet and are delaying refunding the money that they stole in the first place.

Since opening the case I have been assisted by Stanley Shongwe, Thulile Mkhize, Annalisa Brown, Mazwikayise Shange, and Muzi Mashinini from Cell C Fibre and Cell C. I've also been assisted by Afrihost who confirmed that my wifi contract with them was cancelled and disconnected on the 1st of October 2018.

On the 23rd of December 2021 Cell C support also sent me a message after I wrote a complaint on twitter. Administrators with the following initials responded to my DM's on twitter SM, MP, PN, & NH.

I'm very disappointed with Cell C Fibre's conduct and I hope that they will be held accountable for their ********* business practices.