CELL C FIBRE - *****

Good day I am deeply disappointed from the service I got from Cell C. An account for a fibre line was opened on 15 December 2020 under my details without me signing any agreement. I had a agreement with Cell C fibre which was terminated on 25 October 2020. I am since end October 2020 with an other ISP (AXXESS); giving me excellent service.

I have sent numerous emails and called in so many times to the Cell C call centre. I do recommend for Cell C to go to the recorded calls and email trace, which happened since I have received this account (***) on 6 January 2021.

An amount of R1407.47 was deducted from my account today. I will definitely not let this case slide through my fingers. This is ***** and an inside job from Cell C. How can they just take money from people without a signed agreement. This is really bad service.

I need to know how can Cell C's employee(s) approve a deduction without a signed agreement? Why are Cell C billing me if I am making use of a different ISP?