gB
gordon B
1 reviews | Active since Jan 2010
01 Jan 2019, 08:25
Cell C Fibre download speed debacle.
Cell C fibre are up to their old tricks again. I am paying for 20Mbps download speed but the best I have recorded is 10Mbps for the last 3 days. Phoning the support number is a waste of time - no one there is prepared to help. I am still waiting for one of their technicians (johan) to contact me from 4 months ago. Thabani that answered the call today from technical support was the most unhelpful person I have come across in a long while. as instructed I sent a screen shot of the download speed to support but of course have heard nothing. Please be wary of Cell C fibre - they promise a lot but do not deliver.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
02 Jan 2019, 07:30Good morning Gordon
We have escalated this matter for further assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We have escalated this matter for further assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's reply02 Jan 2019, 07:30
Official
Good morning Gordon
We have escalated this matter for further assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We have escalated this matter for further assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's replyOfficial
02 Jan 2019, 11:38Please be advised that Maropeng has escalated this matter to C Fibre for further assistance and feedback will be provided.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply02 Jan 2019, 11:38
Official
Please be advised that Maropeng has escalated this matter to C Fibre for further assistance and feedback will be provided.
Regards
Cell C | PN
Regards
Cell C | PN
gB
gordon B's updateReviewer Update
03 Jan 2019, 08:38If by escalation and feedback you are referring to the email I received later yesterday from your support I refer.
The email was full of cretinous and derisory remarks that were so condescending as to be insulting to my intelligence.
I take extreme umbridge to being insulted in this manner by anyone but especially employees of your company and I am very upset.
Insulting people this way is totally uncalled for and reflects on your company attitude to customers.
As you seem unable and /or incapable of supplying me with the 20 /2 Mbps speed that we are contracted for do I assume the contract to be null and void?
As you are aware payment for January 2019 has already been processed so is 30/01/2019 the termination date?
gB
gordon B's update03 Jan 2019, 08:38
Reviewer Update
If by escalation and feedback you are referring to the email I received later yesterday from your support I refer.
The email was full of cretinous and derisory remarks that were so condescending as to be insulting to my intelligence.
I take extreme umbridge to being insulted in this manner by anyone but especially employees of your company and I am very upset.
Insulting people this way is totally uncalled for and reflects on your company attitude to customers.
As you seem unable and /or incapable of supplying me with the 20 /2 Mbps speed that we are contracted for do I assume the contract to be null and void?
As you are aware payment for January 2019 has already been processed so is 30/01/2019 the termination date?
Cell C's replyOfficial
08 Jan 2019, 15:27We sincerely apologize for the manner in which this matter was handled. This is not the norm or standard of service we want for our customers.
Maropeng has been in contact with you to assist with this matter.
Regards
Cell C | PN
Maropeng has been in contact with you to assist with this matter.
Regards
Cell C | PN
Cell C's reply08 Jan 2019, 15:27
Official
We sincerely apologize for the manner in which this matter was handled. This is not the norm or standard of service we want for our customers.
Maropeng has been in contact with you to assist with this matter.
Regards
Cell C | PN
Maropeng has been in contact with you to assist with this matter.
Regards
Cell C | PN