Cell C Fibre Disaster

I'm very disappointed with your service. I spent most of the day and over R150 in airtime trying to resolve a loss of connectivity issue, only to find that my PPPoE password was changed and I wasn't notified. I called more than 6 times and kept being told different stories. I was even told that the vumatel line was down but Vuma ran a line test and found everything to be okay. Only after letting Cell C know this fact did they start attempting to fault find. I've lost 14 hours of work due to this. Sandile Dlamini is the only one who managed to identify the problem and he helped a great deal! After 6 attempts, he found the problem with so much ease. The only shining light in your technical support team.