TA
Thaurique A
1 reviews | Active since Oct 2019
28 Oct 2019, 07:35
Cell C fibre (DIS) connect
Hi there, I have taken out a contract with cell c fibre 20/20 meg line , the router goes off monthly for no reason intermittently ,then occasions just loses connection completely, the service is pathetic, as there's always some technical excuse. why am i paying a monthly contract when my connection is not running for the full month, i'm sure if i short pay they will be quick to follow up. Worst service ever, i want to speak to their management as i don't get a number via my monthly email complaint.
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Replies (2)
Cell C's replyOfficial
28 Oct 2019, 08:40Good morning Thaurique
We apologize for the poor service you have been experiencing. The matter has been forwarded to Fibre support for assistance.
^PN
We apologize for the poor service you have been experiencing. The matter has been forwarded to Fibre support for assistance.
^PN
Cell C's reply28 Oct 2019, 08:40
Official
Good morning Thaurique
We apologize for the poor service you have been experiencing. The matter has been forwarded to Fibre support for assistance.
^PN
We apologize for the poor service you have been experiencing. The matter has been forwarded to Fibre support for assistance.
^PN
TA
Thaurique A's updateReviewer Update
28 Oct 2019, 11:03That's a pretty STD response....matter gets forwarded to fibre support ,it maraculously gets resolved and the issue returns in a few weeks again. How does this fix the underlying problem, I have to constantly email support to fix whatever the issue is. I regret signing up with cell c for fibre!!!
TA
Thaurique A's update28 Oct 2019, 11:03
Reviewer Update
That's a pretty STD response....matter gets forwarded to fibre support ,it maraculously gets resolved and the issue returns in a few weeks again. How does this fix the underlying problem, I have to constantly email support to fix whatever the issue is. I regret signing up with cell c for fibre!!!