CELL C FIBRE **** CUSTOMER SERVICE

Absolutely disgusted with CellCs Fibre team and customer service ! These people decided to have payment issues back in August 2021,no notifications sent out no Contingencies in place for payments to be taken Nothing! , I then called in to query why no payment had been taken and I was told they had a payment issue I was to then make a manual payment for my Fibre service and requested to send proof of payment of which I did and I was assured everything was sorted with my payments and the fact that I won't be doubled charged the next month and that's besides the fact that we also have had a poor connection and speeds under 40mbs on a 100mb line . September 2021 they decide to DOUBLE CHARHE me anyway after I was told this would not happen ,extremely irate I called in multiple times to have this resolved and it took me over 5+ attempts to finally get this sorted which affected my financial situation for the month due to Cell C errors that they again did not even bother to call and apologise for the inconvenience caused or bother to send any communication whatsoever . I had to chase up Their billing issues which I find pathetic ! And mind you I still have poor speeds after sending all the tests they require to investigate the speed issue . November 2021 payments again not taken I make the manual payment once AGAIN and they assure me this won't happen in December 2021 .THEY AGAIN DOUBLE CHARHED ME IN DECEMEBER !!!! and by this point I've had enough since the 8th December I've been back and forth with Failed promises, Failed manager call Backs ,Failed escalations and Promised to get my Money back due to Their incompetence and me having to chase up payments that They are suppose to be taking! WHY DO I HAVE TO CHASE UP A COMPANY TO MAKE A PAYMENT !?? It's the 1st Feb 2022 I still Have NOT received any Refunds ,no Call Backs and after a MONTH of calling their Customer Service this is Absolute BS service!! WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE !! After being a customer for over 20YEARS Having Multiple Accounts with this Company I am highly Dissapointed and Disgusted with the Level of Service I've received I would give this Rating 0 stars not even 1 star for this **** service!!