Cell C Fibre Customer Care Useless

I have phoned through to Cell C customer care line on two occasions due to the fact that my credit card debit order did not go off on the 30 June 2021 and this was the same story last month. I spoke to Tshego on the 1 July and a lady on the 5 July respectively and on both occasions feedback was promised and that this matter would be resolved. On both occasions I was promised by Cell C customer care that a manager would revert as this matter was escalated. Todate despite numerous unfulfilled promises no feedback has been received and the credit card resubmission has still not occurred???? My credit card details were confirmed on both occasions to Cell C. I have never dealt with such an *********** company that does not resolve issues from their side nor provide any feedback either. I am appalled and will be looking for another service provider as soon as possible!!!! . Angela Juniper