Cell C Fibre Contract

I am actually very angry with the type of service I am getting from cell c. This for me has to go down as the worst and I need my issue to be resolved.

I signed up for uncapped fibre with Cell C and I was assisted by Gontse Sekunkwe. The reason I signed up was because a friend referred me to them and told me about the 3 months free subscription deal they are running. The first thing when I spoke to Gontse I asked if that was true and she confirmed this.

Call reference number: ********** ********** 98

Now I am being debited first month into the contract. I tried to email Gontse and she would not assist with this. I called Cell C again to try resolve this, I was on a call with Gugu Dladla who would not even check the details of my contract or care to assist.

Can I please get an assistance on this matter. If not I am afraid I will cancel the subscription. That would be so unfortunately because the line is working well. but the service is not up to the standard that I expect.