1 reviews | Active since Sept 2019
Cell C Fibre can't do their job!! - Incompetency
I have just moved into my new house and the previous owner was using Cell C as their ISP (internet service provider). Cell C has not released the line yet so I am not able to connect to the fibre line through Mweb this has been ongoing since 16th July. I called this morning and spoke to someone in the Fibre support department and she has re opened the case - CF012969 and told me that the previous owners will not get a case closed email if the line was not released.
Well not it clearly has not been released on Cell C side as Mweb can not activate my fibre due to Cell C incompetency. My data bill at the moment is in excess of R1000 as I work from home and need to hotspot my phone to be able to work.
I will be claiming this bill back from Cell C as well as my monthly internet due to not being able to use my internet.
This better be sorted today that my line can get activated with MWEB!!!
I spoke to someone in support this morning and they re opened the ticket but said all correspondence will be sent to the previous owner. It is the correct CF number - CF012969. The client name is Sandra Malan - Account Number - ***3. The termination order ref - VC-***.
If this is not sorted today with immediate effect, Cell C will be liable for all my data and phone bills as well as Mweb subscription as clearly the line has not been properly released on Cell C side as I can not activate it through MWEB.
I spoke to someone in support this morning and they re opened the ticket but said all correspondence will be sent to the previous owner. It is the correct CF number - CF012969. The client name is Sandra Malan - Account Number - ***3. The termination order ref - VC-***.
If this is not sorted today with immediate effect, Cell C will be liable for all my data and phone bills as well as Mweb subscription as clearly the line has not been properly released on Cell C side as I can not activate it through MWEB.