1 reviews | Active since Feb 2017

28 Sept 2018, 08:28

Cell C Fibre Cancellation Debacle

If you have C Fibre and want to cancel your subscription (I strongly recommend doing so or better yet, don't sign up in the first place), ask yourself how DO you cancel your C Fibre line. What email address do you send your request to? Who should you call? I've called "support" three times only to learn that they don't deal with cancellations and that there is a 30 day cancellation notice. 30 days for what?! That's ridiculous. That means I have to pay for a month's service that I cannot use!Then I'm told that they have sent feedback on the issue but never received anything.

DO NOT USE CELL C FIBRE. TERRIBLE, TERRIBLE, TERRIBLE SERVICE!

0
Replies (2)
Cell C
Cell C's reply28 Sept 2018, 08:41
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply28 Sept 2018, 12:52
Official

Please be advised that Maropeng has escalated this matter to C Fibre for further assistance and feedback will be provided.

Regards
Cell C | PN