CELL C Fibre billing

On 8 February 2020 I have app**** for a 'Move Order' to get relocated with my CELL C Fibre subscription and device to a new address.

CELL C's response took almost TWO WEEKS only to inform me that they cannot relocate me with their fibre device due to the area not having a fibre line.

Therefore, I was informed by one of CELL C's consultants to cancel the subscription. And I was made to cancel the subscription under duress since my intension was to continue with the subscription and not to cancel.

The cancellation was processed and I have received a whooping bill of R4201.51.

Penalty cancellation fee of R3412.51 PLUS an additional subscription fee of R719 that CELL C claims to be the last service I have received for March 2020 and as per their cancellation period. And a debit reversal fee of R70 whilst there was an under going billing dispute on my account.

I was very unhappy about this process, however I did agree to pay the penalty cancellation fee. And disputed their subscription fee of R719 under a notion that 'CELL C will not debit me for a service that I did not receive' this was sent to me by email from Ticket #[CF183731]. In contradictory to their ticket, they insisted that I should pay for a service that I did not receive in March 2020.

I kept on complaining about this, but CellC has a very POOR platform of dealing with complaints. I have tried to get through their complaints department but NOTHING. They have no resolution team or anyone that will ever escalate your matter. CELL C is a ******* ISP and the worst I had to deal with.