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carlos O
1 reviews | Active since Apr 2015
05 Feb 2025, 11:44
Cell C fibre
On Friday night after an unscheduled power outage,my wifi didn’t work.After spending 3 and a half hours(3 separate calls to the call center),still no wifi.Decided to cancel my fibre contract with Cell C and go with Vodacom.New router will be installed by Vodacom tomorrow and at a much better rate then Cell C.Super happy to see the back of Cell C.
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Replies (2)
Cell C's replyOfficial
05 Feb 2025, 12:02Dear carlos de oliveira,
Thank you for reaching out to us.
We’re sincerely sorry to hear that you had this experience. While we regret seeing you go, we appreciate the time you spent with Cell C and wish you a smooth experience with your new provider.
If you ever need assistance in the future, we’re here.
Regards,
Cell C | TN
Thank you for reaching out to us.
We’re sincerely sorry to hear that you had this experience. While we regret seeing you go, we appreciate the time you spent with Cell C and wish you a smooth experience with your new provider.
If you ever need assistance in the future, we’re here.
Regards,
Cell C | TN
Cell C's reply05 Feb 2025, 12:02
Official
Dear carlos de oliveira,
Thank you for reaching out to us.
We’re sincerely sorry to hear that you had this experience. While we regret seeing you go, we appreciate the time you spent with Cell C and wish you a smooth experience with your new provider.
If you ever need assistance in the future, we’re here.
Regards,
Cell C | TN
Thank you for reaching out to us.
We’re sincerely sorry to hear that you had this experience. While we regret seeing you go, we appreciate the time you spent with Cell C and wish you a smooth experience with your new provider.
If you ever need assistance in the future, we’re here.
Regards,
Cell C | TN
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carlos O's updateReviewer Update
10 Feb 2025, 23:19Have been advised by my new service provider that Cell C needs to close the port on their side.Surprise surprise couldn’t find a number for Cell C’s cancellation department anywhere.Phoned support to be put through to cancellations…couldn’t be done.Support then forwarded an email to cancellation dep.With this level of service it is no surprise that Cell C is ‘technically insolvent’.I need to get to the point where I never have to deal with Cell C ever again.
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carlos O's update10 Feb 2025, 23:19
Reviewer Update
Have been advised by my new service provider that Cell C needs to close the port on their side.Surprise surprise couldn’t find a number for Cell C’s cancellation department anywhere.Phoned support to be put through to cancellations…couldn’t be done.Support then forwarded an email to cancellation dep.With this level of service it is no surprise that Cell C is ‘technically insolvent’.I need to get to the point where I never have to deal with Cell C ever again.