Cell c Fibre BAD service

In September 2018 Cell C Fibre approached us. At the time the consultants name was “Clinton”. He explained the various options - however we had just entered into a contract Cell c for a two year mifi contract. He advised that the mifi will be cancelled if we provided home with a cancellation letter, we will not pay for the cancellation fee since we are taking C Fibre. Naturally we agreed and proceeded with the application and letter of cancellation . In November I was billed R 1790.00 plus the R302.00 from Cell C. When I enquired with Cell c call center they the consultant never cancelled the mifi router and the billing department is not able to give detail of my account. Needless to say their response to me was that I should deal with the consultant who signed me up for C Fibre since they have no records of receiving a cancellation letter for the mifi router.

I contacted the “Clinton” the C Fibre consultant and he no longer works at Cell C. Thankfully a kind chap by the name of Yoosha David’s escalated the matter to his manager Shaun Ferreira at the Zeezicht Building Tygerberg Office and that he would call me. A day went by and no phone call from the Manager. He eventually calls the following day and nonchalantly apologized by stating that he would correct the matter and that I would be reimbursed between 3-5 working days. It has taken numerous amounts of me calling and emailing him to have this matter resolved or my money refunded after he has confirmed more than several times that he has cancelled the mifi router and that cell c would reimburse me. But it still reflects on their system as an active account. Which only means that he has never cancelled the mifi router as he so claims to has done!

Todate cell c has not reimbursed me and they continue to deduct money off my account. When I call Shaun Ferreira he is not available and redirects me to the contact Centre who is just as useless since they refer me back to him.

I’ve asked for detailed statements on numerous occasions and still have not to date received one break down of my account s to pin point where and what I am paying for.

I find Shaun Ferreira to be **** and an unprofessional Cell C consultant with empty promises and ********* work ethics. My experience with Cell C - especially C Fibre and Shaun Ferreira Is disappointing in upholding the Cell C brand and wish to escalate this matter to his superiors since he is incapable of doing his job.

The turning point