Cell C Fibre - Bad service

I signed up with Cell C fibre and already paid my deposit. I provided proof from my previous service provider that my line will be released 1 Oct 2021. I have sent numerous emails to Cell C fibre seeking confirmation that they are set for this date but I am not getting any response and don’t want to be left without internet. I am already with Frogfoot and have all the infrastructure installed hence not sure why this must be such a tedious process ? Can I just please get some service and confirmation or is this too much to ask ?