AP
Arnold P
1 reviews | Active since Mar 2022
25 Jul 2022, 11:16
Cell c fibre and Vumatel issue
This is a complaint about my fibre. My fibre has been down for four days now with no ETA of when it will be fixed and I keep getting told to that their waiting on Vumatel to get back to them and I can’t talk to vumatel directly to find out what’s happening. I’ve asked for this matter to be escalated as I work with the internet and this delay is costing me and still no reply on this.
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Replies (2)AP
Arnold P's updateReviewer Update
02 Aug 2022, 05:51After over a week of being offline it’s now been resolved but I’ve just been debited for a full month despite being offline over a week and the support team saying they will speak to the credit department to compensate me for the inconvenience and time lost. Please check in on this
AP
Arnold P's update02 Aug 2022, 05:51
Reviewer Update
After over a week of being offline it’s now been resolved but I’ve just been debited for a full month despite being offline over a week and the support team saying they will speak to the credit department to compensate me for the inconvenience and time lost. Please check in on this
Cell C's replyOfficial
02 Aug 2022, 10:12HI Arnold Phillip
We have submitted a follow up request.
^NH
We have submitted a follow up request.
^NH
Cell C's reply02 Aug 2022, 10:12
Official
HI Arnold Phillip
We have submitted a follow up request.
^NH
We have submitted a follow up request.
^NH