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NM
Nosihle M

1 reviews | Active since Jul 2015

11 Nov 2020, 13:32

Cell c Fibre and Collections

I took a fibre line contact with cell in August 2018. I moved into a new home in 2019. I logged a move order with cell c in May 2019 which was never completed. I followed up with them, called them to get updates and sent emails but they kept telling me different stories. They then said they will refund me the money they had been debiting since I didn't have the service but that was never one as well. I then told them I'll stop paying until I'm reconnected. The contract ended in August 2020 and my line was never reconnected and they have now blacklisted me. This is affecting me so much right now. I'm so disappointed with cell c, they are exploiting their customers. I don't know where to escalate this to anymore.

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Replies (3)
Cell C
Cell C's reply11 Nov 2020, 13:57
Official
Hi Nosihle 

We have received your Fibre Billing Query and it has been escalated to our Support team for assistance. One of the consultants will contact you and rectify the account. 

^MM

NM
Nosihle M's update12 Nov 2020, 14:49
Reviewer Update
No consultant has contacted me. I'm in the process of buying a house and I'm going to loose the house if you don't rectify this. You just wrote this comment for the public but you are doing nothing about it.
NM
Nosihle M's update23 Nov 2020, 15:20
Reviewer Update
If I could rate cell c lower than 1 star I would. I've never been so frustrated in my life. Each time I call in to get get an update on my case the consultants keep telling me they need to log a call and I will get a response within 2 working days. When that two working days end I call in again to get an update because no one has contacted me, I'm told the same logging a new case story. I have no idea what to do now. Can I please have cell c CEO's email address since no one seems to be willing to help me there.