Cell C Fibre

Beyond shocking service from Cell C. I have an existing agreement in place to be moved from current home to new home. I have been forced to take out a new agreement, which i have logged with ICASA. As a last resort i have opted for a new agreement but don't seem to get help from anyone , just constantly closed reference numbers. I need someone to call me to take charge of a process the started 6 weeks ago and no closer to getting resolved. I need fibre installed in my home - how do i work !!!!!!!!