Cell C Fibre

Do not touch Cell C Fibre, they are the worst out. My nightmare started with them three years ago. Latest is December 2019 after load shedding. My fibre went down and it took three days to get up and running again after a host of calls. I am on the Frogfoot line but for some obscure reason I was listed on Vumatel. There is no Vumatel in my street. Eventually I was up and running. The fiasco did not stop there. Some bright spark put me back onto the Frogfoot line as a new client charging me R50.00 extra per month. Not only that, they took me off debit order onto EFT without advising me or my permission. As the normal debit order did not go off, I called the accounts department and found out what the problem was. Then my account went into "arrears" as a result of their incompetence. I paid the account via EFT Not only that, again, I was called and told that I am short paying on the account. Then the service went down again and once again history repeated itself , I had no internet for three days as I was one of the "special clients" who experienced downtime with respect to their POP PROBLEM. It has now been TWO WEEKS since the complaint (Billing complaint Case ***) was escalated with NO update or response to date. Many emails and phone calls have been flying backward and forward. Cell C Fibre thinks it is normal and acceptable to treat loyal, on time, paying clients in this manner. Cell C Fibre will be paid pro-rata for services rendered. I have had enough of Cell C Fibre downtime and inaction that have stretched over three years. The sales reps I cannot fault as it takes them to get involved to sort out what their office is incapable and *********** to do. Sis on you Cell C Fibre, you are a disgrace.