CELL C Fibre

CFibre some of the worst service iv ever had from a ISP. On the 13 December at around 22h00 our fibre went down in krugersdorp area sent a email the following day to the cfibre support, they eventually rep**** saying it is a fibre break and the technicians are busy resolving, by Monday the 16th December still no service and they say "unable to give a ETR as to when it will be fixed. 17th December they reply saying ETR will be Wednesday 18th by 12pm, 12pm came and went no service yet... Get a call from one of the support guys asking for router ID's apparently giving it to the technician at the exchange, still no services up, then get told we will be called in the morning 19th around 9 to rectify the problem, by 12 pm still no call, eventually get a call and all the guy can say is they busy with it, we then ask will we be refunded/discounted for the nearly 6 days of no service for a service we are paying for and not receiving, to which he responded we don't give refunds or discounts for services being down. We are currently on the 21st of December saying it would be rectified by 13h00 but still no service. This is terrible service, I myself work in the telecommunications industry and deal with fibre breaks from isp's weekly and normally turn around time for a fibre break seldomly exceeds 48h.