CELL C FIBRE

I once app**** for a fibre installation with Cell-C, of which I cancelled before it was installed. Almost a few months later, while looking through my credit record, I realised that I owed Cell-C R174.00, which it was never communicated to me.

On 19/09/2020, I called Cell-C, and made an immediate payment, under reference number (proof of payment ***), and I sent them a proof of payment without any response.

fast forward, on 09/02/22, I realised Cell-C has listed my account as an overdue debt. I have never received any form of communication FROM the company -- after and before I had to contact them. How come they have never communicated that I owe them!? If they can, can they provide a proof of communication?

When I tried to make a communication with the organisation on 23/02/22, I was informed that my account was handed over to "collection," and I was told that "I need to wait for collection to contact me." I asked for the contacts of the "collection company" that could provide me with the proof of payment, which was made in 2020, the consultant told me that she doesn't have their contact details.

When I contacted Cell-C Fibre in September 2020, why couldn't they have communicated that my account was overdue? Why when I sent proof of payment, I never received any feedback from the organisation?

On 19th September 2020, I sent the proof of payment to Annalisa Brown.

I opened the account and cancelled through Lybon Mashimbyi.

This account has made a serious negative credit score. For weeks, months and over a year, I have been trying to get Cell C to fix it!!