CELL C FIBRE

What a waste of Fibre

It’s sad that what was initially a gift for my retired Parent has brought so much annoyance, in contrast to the WIFI itself. I guess no good deed goes unpunished.

Let me start by bringing to your attention that I have made several requests for my account to be debited on the 25th (my payday) despite these attempts I’ve had to deal with poor customer service and insolent behavior from tele agents including the team leaders.

None of the above mentioned issues, some where managers had to intervene have been resolved amicably and to my satisfaction.

I’ve made it known to them and the field agent that signed me up that I’m still subscribed to this network because I have no other option but I’m counting the days till an efficient service provider that will be able to honor my request(s) comes my way.

I beg for anyone who’s willing to salvage my perception of the brand to go through the countless phone calls which were long and from another network provider (not free)

My last one was with Mohamed and I had a request for him to convey to Tasveer (both Managers) till this day no one has gotten back to me and to me that means he knows that he did not do as he had promised when he intervened.

At some stage I’ve asked for the cancellation team to make contact with me so I know where I stand financially in light of my wish to terminate this contract till this day no one has made contact.

To my surprise I was contacted by a lady from back office (Mohamed was able to pick up her name- please refer to my last call) whom I requested to consolidate a case for me In writing that will enable me to make an informed decision regarding my termination , once again till this day I have not received anything.

Listen, I’m out of energy and this is my final attempt. I plead to whoever reads thia to investigate this matter.