Hellopeter
Share Your Experience
MR
Marvin R

1 reviews | Active since Oct 2018

26 Jun 2019, 07:45

Cell C Fibre

In February a guy the name of Tebogo Ramaselele email address *** contact number *** came to my house and said he was from the Fibre department and enticed me to getting a Fibre contract (Which I specifically mentioned that I already had an ADSL Contract through Telkom) He said I should just apply and see if it will be approved and if so we can discuss all the details after.The following month I started getting a Stop Order Debit on account for R599.00 Reference CellC. I went to the bank to return that debit order cause no Fibre had been installed at my home and as well as I felt they were charging me for something that isn’t there.Since then every month Stop Orders in the region of R1500 are being debited from my bank account for something I did not agree too and I went as far as calling the Fibre department who asked me to send an email (No Response),tried calling this Tebogo guy who never answers his phone .This is atrocious and ********** from Cell C and I wonder how many people he has *******ly setup accounts for who did not authorize this.I am going to the Ombudsman about this matter as I did not agree to having a Fibre account and my account keeps being debited for something non existent.

0
Replies (2)
Cell C
Cell C's reply26 Jun 2019, 08:03
Official
Good morning  Marvin

 Apologies for the frustration you have experienced.
 
We have escalated the matter to management from the Fibre department.
Do expect communication soon.
 
Regards
DA 

Best regards,

MR
Marvin R's update28 Aug 2019, 21:23
Reviewer Update
It has now been 6 months and I am still dealing with the above problem which I was assured that it will be sorted and I’m still having R1586,39 being devoted from my account by Cell C Fibre Department.Every month I have to go through the embarrassment of having to call my bank & return debit orders which is not only destroying my credit rating but also my overall scoring.I have now laid a complaint with the Consumer Goods & Services Ombud.This in my view is ***** as there is no Fibre account installed in my home and Cell C can’t prove it or neither have given me records of such happening.I have also taken this up with my bank’s ***** department to also notify them of what Cell C is doing is truly ********* and downright disgusting.I expect not only an apology but also compensation from Cell C for this issue as it has damaged more than my reputation but also contributed to denting my credit rating.