Cell C Fibre

Cell C Fibre

I do not know what to do anymore...

Now you expect me to pay the R3600 cancellation fee because after 4 months of us trying and getting no help from Cell C fibre we had to cancel our fibre contract.

Our problem was sent to someone to investigate that took another 2 months and still, you expect us to pay after waiting 2 months for this investigation.

We moved to our new house on 1 March 2019, since then we haven't used the fibre, but yet have been expected to pay the R1200 every month since then.

Now end of May you want to take another R1200 and R3600 for cancellation!

I am a preschool teacher, combined those two amounts make half of my salary. I have been crying and in an emotional state since last Friday. I do not have that kind of money.

I was told on Friday 24 March to just reverse the amount. Don't you think I have tried that before? I sat at the bank for 3hours to be told that Cell C has put a block on it and can not be reversed by me or the bank. I was also told that if I reverse any amounts it counts negatively on my credit record.

I do not have that kind of money and have not used the services since the End of February.

PLEASE PLEASE PLEASE sort this out because I can not sit with this stress anymore.