Cell c fibre

My cell c fibre went down over the weekend and I had no internet connection,I called cell c fibre support and I was told that an agent would contact me shortly and it’s 3 full days and no one at cell c has contacted me, I called them again to find out what’s happening and the consultants seem not to be worried to help. I called them from work today and was told they can’t help me bcos I’m not at home, instead of scheduling an appointment with a technician or something. I’m very disapointed at the service I’m receiving from cell c fibre.