Cell C Fibre

Item: Cell C
Rating: 1
Author: Alyssa E

We are moving into our new home on Friday 1 March. All we need is for Cell C to send a relocation order to Open Serve. We have been contacting Cell C Fibre since December 2018 and been calling them numerous times this past month already and nothing has been done. I have also sent a few emails as per the Cell C staff's request. Every time we speak to someone different and all have the same story. I have received NO feedback at all. I pay R1200 for Fibre each month yet it has been so difficult to just move our Fibre from our current house to our new home. I just want to move our current plan to our new home, why is it taking so long.

We will probably be sitting without Fibre for who knows how long.

Helpful (0)

Replies (2)

Cell C's replyOfficial

28 Feb 2019, 07:25

Good morning Alyssa

We have escalated the matter to Fibre Support team for urgent assistance. Do expect communication from them soon.

Regards
DA

Best regards,

Cell C's reply28 Feb 2019, 07:25

Official

Good morning Alyssa

We have escalated the matter to Fibre Support team for urgent assistance. Do expect communication from them soon.

Regards
DA

Best regards,

Alyssa E's updateReviewer Update

05 Mar 2019, 10:12

Good day, I still have had no feedback from Cell C about my relocation order. We moved in over the weekend and have no fibre now!! How do you expect me to pay for a service I do not have any more, a service a have repeatedly asked Cell C to move since December 2018. It is now March 2019 and I just get told we will get back to you. This is really ridiculous Regard Alyssa

Alyssa E's update05 Mar 2019, 10:12

Reviewer Update