CELL C FIBRE

i have been trying to get my fibre line fixed at home for the last week , i have a 50 meg line uncapped currently running at 3.0 -8 meg , i called the call centre earlier in the week they asked for a speed test so i sent one, now i have been told the test i have done isnt approved with the i need to do a different test .

Honestly 50meg and im getting 3 , all i want is my device to opperate correctly . not to be told nothing can be done cause some call centre person is on a power trip , all i want is for my line to be fixed .

With that said i dealt with Cell C cell division on an unrelated topic this week as well , what a difference they were amazing and super helpfull cant believe its the same company >

Someone please save me !