NP
Natalie P

1 reviews | Active since Jun 2018

21 Aug 2018, 10:02

CELL C FIBRE

Cell C Fibre is ABSOLUTELY SHOCKING!!!

Since Cell C took over from iConnect I've had non-stop issues with my fibre line. I've called numerous times, sent numerous screenshots of my internet speed, each time its the same questions and zero results, they sent a guy to my house 2 weeks ago to check things out but no luck... again. The speed is never consistent. At times I can't watch Netflix, other times I can't even get onto google. I asked numerous times to please credit my account until they sort this out because I'm paying for a service that I'm not getting. No reply. I then told them that I won't pay my account until they sort out my fibre line. I haven't paid for July or August. Instead of making it a goal to sort out my fibre line, they now chase and threaten me to pay!!!

SHOCKING CUSTOMER SERVICE!! CELL C DOES NOT GIVE A DAMN ABOUT THEIR CUSTOMERS!!!

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Replies (1)
Cell C
Cell C's reply21 Aug 2018, 10:20
Official

Our team will investigate your query and provide you with feedback with the aim of resolving this matter.

Regards
Cell C | DA