Cell C Fibre

Been a client of Cell C fibre since 2016. Had two issues in the four years both took 30 days+ to resolve. However, my complaint today is around a move order, having some history with them on this I knew that my move will not go smooth. So I pre-empted and gave 30 days notice, per email. Completed the request forms and send them through, further made sure I got confirmation that everything is in place. Low and behold the move day comes, fibre is disconnected at old premises and not reconnected at new premises. Just to give clarity the new premise has a fibre device installed all lights green except internet (Just need to transfer the device to my name). So this was expected, no problem let me phone them and get it sorted. However support desk informs me that they don’t manage move orders, they have no way to connect me to this department and they have no telephone number. I can however email, I emailed and no response as yet.

I work from home because of Covid, and now need to spend extra money to maintain with 4g, which is not viable for the work I do.