Cell C Fiber/Vumatel

We have been sitting with an internet connection dropping every 10 - 20 min’s for the last 3weeks now. Logged numerous calls with Cell C AND Vumatel and said we must wait 5 days for a call back. What is that all about? When calling to try escalating the problem, no one seems to find any logged call numbers on our account. This is SO frustrating. Eventually yesterday out internet connection went down completely and now we are sitting without any internet at all. And no one still can assist us. Worst customer service ever! Who has to wait for 5 days for someone to come out? And after 5 days, no one still hasn’t contacted us or came out. I wish we never signed up with Vumatel/Cell C. Ferdinand Nel