Cell C fiber with Blackbox promotoion - Disgusted with Customer Service/Failure to honor contract

"On 15 May 2018, Viron, a Cell C Fiber Field Representative, introduced himself to myself as he was walking in the neighborhood marketing Cell C- Fiber to all the Zoo Park residents . Vumatel,at this stage, had not yet started with their FTTH Civils in our neighborhood but had notified us that they would be starting shortly. As i needed FTTH for business purposes I accepted Virons offer. In early July I contacted Viron again to confirm if i would be getting the new deal to which he responded no i would not. I advised him I would therefor like to cancel my contract as Cell C had not installed any connection/modem to my home. I therefore immediately contacted Cell C in JHB and requested they cancel my contract. At this stage Vumatel was still in the Civils construction phase of installing FTTH and had not even connected fiber to my home, never-mind Cell C Fiber installing any modem in my home. I was redirected to Ogopoleng Lefifi at Cell C Fibre Johannesburg Offices. I explained that I wished to cancel my instruction. Ogopoleng, like any competent Sales Retention Representative, put his customer first (5 stars to him) and said he would cancel my contract and connect me up with the new deal seeing as Cell C had not yet installed anything to my home. Vumatel eventually connected FTTH on 17 July 2018. I advised Viron that Vumatel had connected FTTH on 17 July 2018 and provided him with the Object nr as requested. On 18 July 2018 I sent Viron an SMS asking him if he had successfully booked out my modem and blackbox to which he responded via SMS on 18 July that YES he had booked it out and would be collecting it the following day. Viron arrived at my house the following day 18 July 2018 and set up the Modem for Fiber but NO blackbox. I inquired why not and he advised me that they did not have in stock. On July 23 at 2.33pm i received confirmation from Cell C that I had indeed signed up for the C-Fiber with Black Promotion package deal. I advised Viron and he requested I forward said confirmation of C-Fibre with Black Promotion Deal confirmation to Grant Strong, Broadband Sales Manager Cell C, at Plattekloof . After emailing it to Grant Strong on 23 July 2018 I had no further correspondence from him. In desperation i reached out to Grant Strong again in early August requesting some sort of feedback. He advised me that I had signed up in 15 May 2018 and therefore did not qualify for the Blackbox deal. This original contract that he was referring to was CANCELLED in early July after i had spoken with T Maselmola and Ogopleng Lefifi at your Johannesburg offices and a new contract was drawn up and signed by myself and accepted by Cell C.

Mr Grant Strong now refuses to assist me or respond to my emails.

I am absolutely disgusted with the CUSTOMER SERVICE from Cell C-Fiber and their FAILURE to HONOR an agreement at SENIOR MANAGEMENT level that I have in writing in my possession. "