Cell C Fiber *********** Service for simple move order on package

I signed CelL C fibre to home package back when Fibre became available in our area, Emmarentia. Now many years later, I am moving out of Emmarentia to Blairgowrie and called Cell C to move my Fiber as well. which was the 22/08/2024. The call centre agent said it takes 5 days to resolve and helped me submit my request via their online customer portal. I called on the 28/08/2024, to get an update on the status of my move order. Told that the numbers Cell C have on file does not work. They had captured my cell phone number incorrectly. After giving the support agent my correct number, she assured that the Cell C move order technician would contact me soon to finalise. I call again on the 29/08/2023 and was again assured that a tech would call me. I also stressed to the agent that the issue is urgent because I moving Residence to Blairgowrie on the 01/09/2024 and need the internet for work. On the 31/08/2024, I followed up again and was told my account needs to be vetted and the Vetting Department only works on Monday to Friday. On the 02/09/2023, I called again and the call centre agent told she was escalating the matter. I called again on the 02/09/2024, and was told that the manager was notified of my issue 16 hours ago and my account is still pending vetting. I did not receive any call today as well, so my move order has been with a manager for almost 40 hours and no call from Cell C. In fact I have not received a single call from Cell C since I started this move order on the 22/08/2024. Its good to know that Cell C Fibre really cares about their paying customers well and will try to retain as many as possible. Having lost me now to another service provider, no one from Cell C will call.